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Frequently Asked Questions

Find quick answers to common questions about our products, ordering, shipping, and consultations. If you don’t see what you’re looking for, our team is always happy to assist.

General

Functional medicine focuses on the patient and looks at all the patient’s health systems. It focuses on identifying and addressing the root causes of an illness rather than treating symptoms alone. It integrates conventional medicine with evidence-informed lifestyle, nutritional, and preventive strategies.

Conventional medicine often targets management of specific symptoms or a single organ system. Functional medicine, however, looks at how all the organ systems are connected, as well as lifestyle factors, genetics, and environmental influences to form a comprehensive, individualised care plan.

Functional medicine is well suited for all individuals managing chronic or complex conditions, unexplained symptoms, fatigue, cardiovascular issues, digestive concerns, hormonal imbalances, or autoimmune issues. It also supports those seeking preventive care and a more optimised approach to overall wellness.

CONSULTATIONS & MEDICAL

Testing is not always necessary for the products offered online. For other AlphaHuman products that are not listed on the website, clinicians may recommend conventional or advanced diagnostics to gain a clearer picture of your metabolic, hormonal, immune, gastrointestinal, or nutritional profile.

Please review our Book a Consultation guidelines for complete information on eligibility and procedures. Your understanding of these guidelines helps us ensure a smooth and efficient experience. A consultation will include an in-depth health history, review of lifestyle factors, and discussion of a personalised treatment. 

Some products are classified as scheduled medicines and can only be supplied with a clinician’s prescription. In addition, certain items are not available for online ordering but may be provided following a consultation with a clinician. Please review our Book a Consultation guidelines for more information

ORDERS & PAYMENTS

No account is required. Simply add items to your cart and proceed to our secure checkout.

We offer secure payments via PayFast, including:

  • Visa (credit & debit)
  • Mastercard (credit & debit)
  • Instant EFT
  • Apple Pay
  • Google Pay
  • Capitec Pay

Most compounded products offered on our website do not have NAPPI codes and are therefore not covered by medical aid schemes.

Once your order is placed, you’ll receive a confirmation email/SMS once it has been dispatched. It takes 3-7 business days to receive your order.

If you need urgent delivery or have a specific request, please contact our info@alphahuman.co.za, and we will do our best to assist you.

SHIPPING & DELIVERY

Orders are typically delivered within 3–7 business days after dispatch. You’ll receive a confirmation email or SMS once your order has been sent.

Delivery is R175 per order. We deliver to major cities and towns throughout South Africa.

If you require urgent delivery or have a special request, please contact info@alphahuman.co.za, and we’ll do our best to assist.

RETURNS & ISSUES

Please refer to our Returns and Refunds Policy for full details on eligibility, procedures, and processing timelines.

If an item is missing, please review our Returns and Refunds Policy for guidance on how we can resolve the issue.

Still Have Questions?

If you need more information or personalised support, feel free to reach out to us directly.

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